Frequently Asked Questions

Ordering

How do I place an order?

Browse our products, select your options and quantity, add to cart, and proceed to checkout. You can order as a guest or create an account for faster future orders.

Can I modify or cancel my order?

Please contact us immediately at ovenshugkw@gmail.com or +965 51019719. We'll do our best to accommodate changes, but once production has started, modifications may not be possible.

Do you accept bulk orders?

Yes! For large orders (events, corporate gifting, etc.), please contact us directly to discuss your requirements and timeline.

Delivery

Where do you deliver?

We currently deliver within Kuwait only. Delivery fees vary by area and are shown at checkout.

How long does delivery take?

Delivery times depend on your location and order volume. Standard delivery is typically within 1-3 days. You may also schedule a preferred delivery date at checkout when available.

Can I schedule my delivery?

Yes, you can select a preferred delivery date during checkout. We recommend scheduling in advance for special occasions.

What happens if delivery fails?

If you're unavailable at the delivery address, our driver will attempt to contact you. For perishable items, failed deliveries due to customer unavailability may not be eligible for refund.

Payments

What payment methods do you accept?

We accept online payments via UPayments (credit/debit cards, KNET) and Cash on Delivery (COD).

Is my payment information secure?

Yes, all online payments are processed securely through UPayments. We never store your card details.

Will I receive a receipt?

Yes, order confirmation and receipt details are sent to your email after purchase.

Products

Are your products perishable?

Yes, our sweets are freshly made and perishable. Please store them properly and consume within the recommended timeframe.

Do your products contain allergens?

Our products may contain common allergens including nuts, dairy, eggs, and gluten. Please check product descriptions or contact us if you have specific allergy concerns.

Still have questions? Contact us at ovenshugkw@gmail.com or +965 51019719