Privacy Policy

OvensHug ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services.

Information We Collect

Identity Information

Name, email address, phone number, and account credentials.

Delivery Information

Delivery addresses including governorate, area, block, street, and house number.

Order Information

Products ordered, quantities, preferences, order history, and special instructions.

Payment Information

Payment method selected and transaction status. We do not store credit card details - payments are processed securely by UPayments.

Technical Information

Device type, browser type, IP address, and usage patterns for website improvement.

How We Use Your Information

• Process and fulfill your orders
• Communicate order status and delivery updates
• Respond to your inquiries and support requests
• Prevent fraud and ensure security
• Improve our products and services
• Send promotional communications (with your consent)

Cookies

We use cookies to:

• Keep you logged in to your account
• Remember items in your shopping cart
• Understand how you use our website (analytics)
• Improve your browsing experience

You can control cookies through your browser settings.

Information Sharing

We may share your information with:

• Delivery Partners: To fulfill your order delivery
• UPayments: To process online payments securely
• Service Providers: Who help us operate our business (hosting, analytics)
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

Data Security

We implement appropriate security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your account
• Opt out of marketing communications

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.