Due to the perishable nature of our products, we generally do not accept returns. However, we are committed to your satisfaction and will address valid concerns.
We may offer a resolution (replacement, store credit, or refund) for:
Report within 2 hours of receiving your order.
Contact us at ovenshugkw@gmail.com or +965 51019719 with:
After reviewing your claim, we may offer:
The resolution offered is at our discretion based on the nature of the issue and availability.
We cannot offer refunds or replacements for:
Approved refunds are processed within 5-7 business days. The time for the refund to appear in your account depends on your bank or payment provider.
For returns and refund inquiries, contact us at ovenshugkw@gmail.com or +965 51019719